Refund policy
Last updated: 27 August 2026
This policy applies to educational sessions booked with Synap Flow Hub Ltd. It does not cover third-party travel or accommodation you arrange separately.
1. Deposit
A 30% deposit secures your date. Deposits are refundable if you cancel more than 14 days before the session start time. Within 14 days, the deposit is non-refundable except where section 4 applies.
2. Full refunds
You receive a full refund of amounts paid (including deposit) if:
- We cancel the session and cannot offer a suitable alternative date.
- You cancel more than 14 days before the session.
- We agree in writing that the session could not be delivered as described.
3. Partial refunds
If you cancel between 7 and 14 days before the session, we refund the balance above the deposit. Cancellations fewer than 7 days before the session are non-refundable, but you may transfer your place to another named attendee at no charge if you notify us at least 48 hours ahead.
4. Rescheduling
One free reschedule is permitted if requested more than 7 days before the session and subject to availability. Further changes are treated as cancellation and rebooking.
5. No-shows
If you do not attend and did not cancel, fees are non-refundable. For video sessions, joining more than 20 minutes late without notice may be treated as a no-show.
6. Work already started
Custom glossary preparation billed separately is non-refundable once we send draft materials. If preparation has not started, custom fees are fully refundable on cancellation more than 14 days out.
7. Purchased materials
Printed glossaries provided during a completed session are not refundable separately. Extra printed packs ordered in advance are refundable only if not yet printed.
8. Non-refundable items
- Deposits for cancellations within 14 days (unless we cancel).
- Travel costs we incurred on your behalf at cost.
- Completed session time.
9. Refund process and timing
Email hello@synap-flowhub.click with your booking reference. Approved refunds are returned to the original payment method within 14 working days.
10. Consumer rights
Nothing here limits statutory rights under UK consumer law for eligible consumers. If you booked at a distance, you may have additional cancellation rights where applicable; contact us for details specific to your booking.